International Distance Selling Terms & Contract

1. Parties

These International Distance Selling Terms & Conditions (“Agreement”) are entered into between:

Seller:
BAŞAKLA GİYİM PAZARLAMA SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Avrupa Konutları TEM2, 34255 Istanbul, Türkiye
Email: info@basakla.com

and

Buyer:
Any natural or legal person placing an order through the Basakla website.

2. Scope of the Agreement

This Agreement governs the sale and delivery of products ordered electronically by the Buyer through www.basakla.com, as well as the rights and obligations of both parties.

3. Product Information

Product descriptions, prices, sizes, colours, payment method, and delivery details are presented on the website at the time of purchase and form an integral part of this Agreement.

4. Prices and Payment

  • All prices are listed on the website at the time the order is placed.

  • The Buyer completes payment using the available payment methods displayed at checkout.

  • Orders are processed only after full payment is received.

5. Shipping and Delivery

  • Orders are prepared and shipped within the estimated processing time stated on the website.

  • Delivery times may vary depending on destination, customs procedures, and shipping provider.

  • The Seller is not responsible for delays caused by customs clearance, international shipping processes, or force majeure events.

6. Customs Duties and Taxes

For international orders, customs duties, import taxes, and local charges may apply depending on the destination country.
Such charges are the sole responsibility of the Buyer and are not included in the product price unless otherwise stated.

7. Right of Withdrawal & Returns

  • Buyers may request a return within 14 days of receiving the product, unless local consumer law provides a longer mandatory period.

  • Returned items must be unused, undamaged, and in resalable condition, with original packaging and tags intact.

  • Return shipping costs are the responsibility of the Buyer unless the product is faulty.

8. Non-Returnable Items

Returns are not accepted for:

  • Products made to order or customized upon the Buyer’s request

  • Used, damaged, or altered items

  • Items not suitable for resale due to hygiene or wear

9. Refunds

Once the returned product is received and inspected, approved refunds will be processed using the original payment method within the legally applicable timeframe.

10. Liability

The Seller is liable only for defects existing at the time of delivery, in accordance with applicable consumer protection laws.
The Seller shall not be held responsible for damages resulting from misuse, improper care, or normal wear and tear after delivery.

11. Force Majeure

The Seller shall not be liable for delays or failure to perform due to events beyond reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, or governmental actions.

12. Governing Law and Jurisdiction

This Agreement shall be governed by international consumer protection principles and, where applicable, mandatory local consumer laws of the Buyer’s country of residence.
Any disputes shall be resolved by competent courts or consumer dispute resolution bodies in accordance with applicable law.

13. Acceptance and Entry into Force

By placing an order on the website, the Buyer confirms that they have read, understood, and accepted these International Distance Selling Terms & Conditions.
This Agreement enters into force upon confirmation of the order.

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